Product return guarantee

If the following conditions are met, an exchange can be requested

The customer unpacks and inspects the goods in front of the delivery person upon receiving them, and discovers any quality issues with the goods;

There is a significant discrepancy between the actual received goods and the description on the website.

Exchange process: The customer requests the delivery personnel to return the goods in person and then contacts us. We will resend the goods to you and extend the delivery time accordingly.

If the following conditions are met, a return can be requested

If the customer discovers obvious manufacturing defects in the goods within two days after receiving them;

Goods that have undergone one exchange but still have quality issues;

Due to human factors, we have not received the goods for 5 days beyond the promised delivery date.

Return process: Customers should contact us within two days after receiving the goods, and we will refund your payment through bank transfer within three working days.

We have the right to refuse customers' requests for returns and exchanges in the following situations

The goods are damaged, but the delivery personnel were not requested to exchange them on the spot when receiving the goods;

Return and exchange requirements beyond the return and exchange deadline;

Incomplete return or exchange of goods or damaged appearance;

The customer's shipping documents are lost or incomplete;

The product is not provided by us;

The goods themselves do not have any quality issues.